Emma – new design Review (2025)

#1 - What is the Emma Sleep Mattress?

Emma sleep offers 2 mattresses, the Emma Original and the Emma CliMax Hybrid. Here are the features of each. 

Emma Original- Emma advertises this as the world’s #1 best-selling mattress and their most globally awarded product. On a scale of 1-10 from soft to firm, it rates a 5 for the perfect amount of comfort. It offers the following features.

• 10” height
• 5 layers
• Standard comfort
• 3 zones of ergonomic support
• An effective circulation and ventilation system for cooling and breathability
• Minimal motion transfer

Emma CliMax Hybrid- This mattress is said to offer luxurious, plush comfort. It can support sleepers up to 250 lbs. and up to 1000 lbs. in total. On a scale of 1-10 from soft to firm, it rates a 6 for medium firmness. Features include:

• 11.5” height
• 6 layers
• Maximum comfort
• 5 zones of ergonomic support
• Superior airflow and climate regulation
• Zero motion transfer
• Comes with 2 complementary pillows

#2 - What Perks Come with an Emma Sleep Mattress Purchase?

Free Shipping: The company works with UPS and FedEx to ship mattresses straight to your door at no additional charge. 

Risk-Free Returns: Customers have the option to try their mattress for a 365-day trial period before they decide whether they want to keep it. Returns are completely free. The company encourages sleepers to keep their mattress for at least 21 days so they can get used to it before deciding. 

10 Year Warranty: Each mattress comes with a 10-year warranty.  

#3 - What are the Advantages of an Emma Sleep Mattress?

Here are some advantages and Emma Sleep Mattress has to offer:

• Stay Cool While You Sleep: Emma mattresses are made with an AIRGOCELL technology that provides optimal airflow, so you stay cool and sweat-free while you sleep. 
• Provides Support: Both mattresses are designed with a Halo Memory Foam and offer various zones of ergonomic support that adapts to any body type and any type of sleeper. They provide relief for minor aches and pains and allow you to wake up feeling refreshed. 
• Motion Isolating: The Memory Foam material limits transfer of motion so light sleepers can stay asleep no matter how much their sleep partners toss and turn. 
• Dependable: The mattresses feature a High Resiliency Extra Foam layer that holds firm and prevents sag. It offers over 100 supportive points and is engineered to last for years. 
• Edge Support: The mattresses are designed with an edge support perimeter that keeps sleepers from falling off in the middle of the night and makes it easy for them to sit up in the morning. 
• Easy Set Up: Emma Mattresses are easy to set up. All you need to do is unpack, unwrap, and unroll. 
• Washable: The mattresses come with a washable cover. You can simply zip the cover off and separate the top and bottom part. Then wash them in the washing machine. Stains will come off with a gentle washing detergent. 
• State of the Art Sleep: Emma employs a team of over 30 sleep scientists, product designers, engineers, and neuroscientists to design innovative products that revolutionize sleep and make it accessible to everyone. 
• Award Winning: Emma has won several awards including Recommended Mattress 2022 by Mattress Verdict, Best Mattress 2022 by Sleepopolis, Best Memory Foam Mattress 2022 by Independent, Best Mattress for Couples by Mattress Nerd, and Top Mattresses for Couples by Mattress Advisor. 

#4 - What Payment Options Does an Emma Sleep Mattress Offer?

Emma Sleep accepts multiple payment options. These include: 

• Visa
• Mastercard
• American Express
• Discover
• Diner’s Club
• PayPal
• ApplePay
• GooglePay
• MetaPay
• ShopPay

They also offer financing through Klarna. You can apply at checkout with a simple 2-step application process. If approved, you get reminders and will be able to manage your payments through the Klarna app. 

You can split your purchase into 4 interest-free payments. No fees will be added if you pay on time. 

You can also use Koalafi for lease-to-own options. 

#5 - Does Emma Sleep Have Good Customer Service?

Emma Sleep offers 24/7 customer support through three points of customer service. You can chat with them online, call them to speak to a live human, or send them an email for a response within 24-48 hours. 

What Other Products Does Emma Sell?

In addition to mattresses, Emma also sells: 

• Beds including the Powerbase Pro Adjustable Bed, the Powerbase Adjustable Bed, the Rustic Wooden Bed, and the Emma Upholstered Platform
• Bedding including the Emma Mattress Protector

Does Emma Have Brick and Mortar Locations?

One downside of Emma is that it does not have any brick-and-mortar locations. While customers may not like the fact that they will be unable to test the mattresses out in a store, the 365-day risk-free trial gives them an opportunity to try them out and return them if any issues arise. 

#6 - Conclusion

A good mattress is so important. Emma Sleep offers two mattress choices and a 365-day risk-free trial ensuring you can’t go wrong. Will you be trying out one of their mattresses the next time you decide to switch up your bedding?